Wednesday Web Jam no. 89 - “Ideal Digital Service” open discussion at Web Jam Tea Bar Beer Pub1/28/2022 Join us for a casual session to explore, discuss and experiment. We will be reflecting on what we think is the most ideal digital service. As designers, we use different methodologies to develop services that are engineered to create the most favorable design outcome for the intended user. Does it happen? Share your journeys. We will be using an open discussion and some exploration format to energize everyone towards healthy exchanges. Let’s chat about what we see as most workable as opposed to the least effective, over a nice brewing conversation at the WWJ Tea Bar Beer Pub.
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If you have a hard time explaining what you do, or find your Linkedin headline or Instagram bio too abstract, this session is for you! With a creative exercise, our guest speaker Claudia Mayer will help you uncover key elements of your work, why it matters and to whom. With the help of a simple pitch template you formulate a new version, and test it on the spot to spice it up. Wednesday Web Jam no. 87 - "Competing Pressures: Designing for Behavior Change” with Matt Wallaert1/12/2022 When we build products, we often have very specific behavioral goals in mind, things we want users not just to think and feel but actually do. And yet our design process so rarely takes what we know about changing behaviors into account. Join behavioral scientist Matt Wallaert as he talks about Competing Pressures Design, a psychology-based method for thinking about product and service design, using science, startups, and plenty of practical examples to help you put theory into practice. Wednesday Web Jam no. 85 - "Ancient Human-Centered Design” with Federico Granda and Yuen Yen Tsai12/15/2021 Human centeredness as a concept seems to be new in organisations. Design Thinking puts the human being in the center of attention. And by doing so Design Thinking is able to counterbalance the sole focus on developing new products and services. Yet there are more sources that put humans in the center. Sources that have been with us for a very long time. Ancient wisdoms as Kabbalah and Confucius. In this session we explore these ancient wisdoms and discover how they can fuel your design thinking mind. By doing so we hope you find natural connections between your ancient wisdoms and your design thinking practice, and that these connections inspire you in a playful way to continue your work. The human brain is great and mysterious and wonderful – and also quite unreliable and fallible when it comes to understanding things and making decisions. Organisational Development Trends and research into the future of work have long identified the importance of putting neuroscientific insights and understanding of how our brain works (or sabotages us) at the centre of their designs. We will tickle your brains with some fun and surprising insights into the design of our thinking organ. What does it actually mean to get our brain to really play on our side and not against us when we engage with problems and other people around us when we learn about so many of its in-built design faults? How can the ways Design Thinking works help us keep our brains in check? 
In this WWJ session, Howard will be sharing his brief influences of being an experiential and experimental designer, where he will invite the audience to explore an inquiry of both Service Design and Sense-Making and will initiate discussions around it. He will also storytell his experiment of the exploration of global service design through sense-making, where he will communicate his unique service observations and insights from the global cities of Manila, Tokyo, Beirut, Dubai, and Hong Kong, which includes his experimental global journey key takeaways and conclusions. Also, there will be a remote interactive service design mini-sensemaking group session ending that brief remote collaboration with an open sharing of service design experiences. Much focus has been placed on leadership development in past years, with the emphasis being on designing training programmes to develop the leadership skills and capabilities of those in formal leadership positions or those aspiring to “climb the ladder”. Leadership training programmes tend to be highly commoditized. We do however need to ensure that all those in the system are developed to be empowered to effectively contribute to the organisational goals and objectives. This is where followership, the other side of the leadership coin, comes in. Where does one find training for followers though? Join us for an interactive session as we shift our attention to developing followership excellence and unpacking what effective followership entails. Let us get together to co-create a training programme for followership excellence. Covid lockdowns have taught us a lot about a small group of people being with each other all day, every day. This session explores what we might learn from these experiences when setting up and leading teams for success. https://www.linkedin.com/in/apolaine/ http://twitter.com/apolaine https://www.polaine.com https://courses.polaine.com https://www.polaine.com/about-me/ Many in-house design professionals have a choice: work solely in an innovation hub or play an additional role in scaling design capabilities within their organization. If designers focus on the former, how will they get better projects and collaborators from their organization? And if designers participate in the latter, how will they navigate their organization to ensure capabilities truly take root? This session will discuss how teams can attract better internal projects and how to transfer essential capabilities, with a particular focus on co-creating and measuring successful outcomes. Wednesday Web Jam no. 79 - "Forecasting product and service success with AI" with Pedro Janeiro10/28/2021 How smart are Artificial Intelligence nowadays and how can it help in the innovation space? Spoiler - don’t sell your brain yet! Pedro will go through a series of simple exercises to illustrate for non-techies how most AI software works, how it might be used to forecast product and service success, and how it desperately needs human help to be truly helpful in the real world. The future is hybrid - we will discuss how and why.
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